Welcome to our customer center
For direct service contact:
Our service team provides you with support and remote diagnostics via telephone or by e-mail. This support is provided throughout the lifetime of your system.
Phone: +49 7222 1002 4000 /// Fax: +49 7222 1002 4101 /// E-mail: service(at)lawo.com
Regular hours of operation of the service team: Weekdays: 9 am – 5 pm CET
Service contact for VSM customers:
Phone: +49 611 262 390 50
Outside the general service team office hours, Lawo operates a service hotline. This hotline is restricted to emergencies only, i.e. serious technical difficulties which cannot be solved by customers themselves. If you signed a valid SLA with Lawo you may call our service hotline during the hours of operation indicated below. Please refer to your agreement to see if this service is already included in your SLA. Our regular customers as well as clients with an SLA which does not include the usage of our service hotline may also call us in case of serious technical problems, but will be charged € 200.00 per hour.
Service hotline (outside general hours of operation of the service team): Weekdays: 5 pm - 10 pm CET /// Weekends and German bank holidays: 9 am - 10 pm
Lawo Remote Desktop Client (Windows)